FAQ

Which dogs do your coats fit?

Our Plush-Lined Winter Coat is made for small dogs with a chest of 32–52 cm. Our Reflective Hooded Raincoat comes in sizes S to 3XL (chest 34–74 cm). Check the size chart on each product page before ordering.

How do I choose the right size?

Measure your dog's chest at the widest point and their back length from the base of the neck to the base of the tail, then compare with the size chart. If your dog is between sizes, choose the larger size.

How long does delivery take?

Orders are dispatched within 1–3 working days and usually arrive 5–12 working days after ordering. Some orders can take longer. You'll get a tracking link by email once your order ships.

Do you charge for delivery?

UK delivery is tracked and free on orders over £20. Orders under £20 have a £2.99 delivery charge, shown at checkout before you pay.

Can I return an item?

Yes. You can return unused items in their original condition within 14 days of delivery. Return postage is paid by you, unless the item is faulty or we sent the wrong one. See our Refund Policy for details.

What if my item arrives damaged or wrong?

Email us within 30 days of delivery with your order number and a photo. We'll send a replacement or a full refund at no cost to you. This does not affect your statutory rights.