Refund policy

Your right to cancel

Under the UK Consumer Contracts Regulations you may cancel your order within 14 days of receiving it, without giving a reason. Items must be unused and in their original condition.

How to return

1. Email ammaraboyaser94@gmail.com with your order number and the item(s) you want to return.
2. We'll reply with the returns address and instructions within 1 working day.
3. Send the item back unused, with tags and original packaging where possible.

Unless the item is faulty or we sent the wrong item, return postage is paid by the customer. Please use a tracked service.

Refunds

We refund the item price and the original standard delivery charge within 14 days of receiving the returned item (or proof that you've sent it), to your original payment method. We may reduce a refund if an item has been used beyond what is needed to check it.

Faulty or wrong items

If your item arrives damaged, faulty or not as described, email us with a photo within 30 days. We'll offer a free replacement or full refund including return costs. This does not affect your statutory rights.